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Terms of Service for TidyDillo Cleaning Services

​BY BOOKING OUR SERVICES, YOU AGREE TO THE FOLLOWING TERMS AND CONDITIONS
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We reserve the right to modify this agreement or its policies relating to the services or website at any time. You are responsible for regularly reviewing this agreement.
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The terms and conditions outlined in this agreement (“Agreement”) form a legally binding contract between you (“Customer” or “you”) and TidyDillo, a Texas limited liability company (“TidyDillo,” “we,” “us,” or “our”).
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All terms and obligations contained herein are legally binding. Your use of our home cleaning and/or junk removal services (our "Services") constitutes explicit acceptance of all of the terms contained herein.


1. Service Estimates and Pricing

  • TidyDillo Cleaning Services does not conduct in-home estimates. Cleaning times and pricing are based on the information you provide about the size of your property.

  • You certify that your booking accurately reflects the actual size and condition of your home.

  • TidyDillo reserves the right to adjust pricing for additional services or unexpected conditions encountered during cleaning. Any adjustments will be discussed with you for approval before proceeding.

  • Only the package selected at the time of booking is guaranteed. Upgrades may be requested but will be subject to availability. If you decline an upgrade that is necessary for service completion, a cancellation fee of 50% of the booked service price may apply.

2. Cancellation Policy

  • Cancellations made less than 24 hours before the scheduled cleaning will incur a $70 cancellation fee.

  • Cancellations made on the same day as the scheduled service will be charged 50% of the service amount.

  • A cancellation fee will also apply in cases involving:

    • Insect or rodent infestations.

    • Hoarding conditions (note: we don't move heavy items or work in unsafe conditions).

    • Lack of utilities (electricity, water, air conditioning).

3. Service Quality and Review

  • Clients are encouraged to review the work while the service is being performed and before staff leaves the property.

  • If you are unable to be present during the service, you must notify us of any concerns within 24 hours after the cleaning and provide photos and details. 

  • Claims made after this period and without photo evidence will not be accepted.

  • We do not do refunds or credits.

  • If appropriate, we will schedule a complimentary touch-up for the missed areas within 3 days of the original service. We are not obligated to schedule a complimentary re-clean beyond this timeframe if delays are due to customer unavailability.

  • Review Threats & Extortion: Any attempt to use reviews, public complaints, or reputational harm as leverage to obtain refunds, discounts, free services, or other compensation may result in $1,000 liquidated damages per occurrence, plus actual damages, collection costs, and attorney fees. 

4. Bookings and Availability

  • For online bookings, we will contact you to confirm appointment details.

  • Service Times: Scheduled times are estimates and may vary by approximately 2 hours before or after, and occasionally longer due to traffic, prior appointments, job conditions, staffing, weather, or unforeseen delays.

5. Payments

  • Payments must not be given directly to cleaners. All payments must be made through the approved payment methods outlined during booking with are credit or debit card used for booking.

  • Payment Authorization: By booking, customers authorize TidyDillo to charge the card on file for completed services, approved add-ons, applicable fees, and other amounts due under these Terms.

  • Recurring Billing: Recurring customers authorize TidyDillo to charge the card on file after each scheduled service until recurring service is canceled.

  • Declined Payments: Failed or declined payments may be retried and may result in additional administrative, collection, or processing fees.

  • Late Payments: If payment is declined or remains unpaid after service, a $10 daily late fee will be added until the balance is paid, plus any processing, collection, or attorney fees permitted by law.

  • Payment Disputes & Chargebacks: 

    • Customers agree to contact TidyDillo directly regarding billing disputes before initiating a chargeback. TidyDillo may submit booking records, communications, photos, service records, and accepted Terms in response to any dispute.

    • Customers agree to contact TidyDillo directly before disputing a valid charge. If a customer initiates an improper or unauthorized chargeback after services are rendered, the original balance remains due and a $200 chargeback/administrative fee may be added, plus applicable collection costs and attorney fees.

  • Collections & Legal Costs: Unpaid balances may be referred for collection. Customers are responsible for applicable collection costs, processing fees, and reasonable attorney fees incurred in recovering amounts legally owed.

6. Non-Solicitation of providers/Referral Fee​

  • By using our services, you agree not to solicit or hire any Provider you were introduced to through our platform for any cleaning services outside of our platform for a period of twelve (12) months following the provider’s last service to you through our platform. If you do choose to hire or engage that Provider directly during this twelve-month period, you agree to pay a $2,500 referral fee to Managed by TidyDillo LLC. This fee covers the time and resources we’ve invested in recruiting, vetting, and connecting you with qualified Providers. The fee becomes due immediately upon your direct engagement of the Provider.

7. Access, Keys and Safety

  • Cleaners may access your home using a hidden key or electronic keypad code if specified and arranged by the client during booking. Please ensure that clear instructions are provided to facilitate access.

  • It is the client’s responsibility to ensure that the home is accessible for our crew the day of the clean.

  • Access Delays: Customers must provide access at the scheduled time. Our team may wait up to 15 minutes. Delays may reduce the available cleaning time without reducing the service price. If access cannot be provided, up to 100% of the scheduled service may be charged.

8. Pet Policy

  • Please inform us if pets will be present during the cleaning. We ask that pets are secured for the safety of both your pets and our team.

  • ​For the safety of our staff, aggressive pets must be fully secured or removed from the premises during service. If a pet displays aggressive behavior or poses a threat to our team, we reserve the right to stop service and a cancellation fee may apply.

  • TidyDillo is not responsible for cleaning up pet accidents, waste, or excessive pet hair unless discussed and agreed upon as part of the service.

9. Limitations and Exclusions

  • TidyDillo does not clean:

    • Chandeliers, fragile light fixtures, or electronics.

    • Inside areas containing excessive mold, bodily fluids, or hazardous materials.

    • Outdoor areas (patios, garages, etc.) unless explicitly booked as an add-on.

  • Pre-Existing Conditions: TidyDillo is not responsible for damage caused by pre-existing wear, deterioration, loose fixtures, improper installation, or previously damaged surfaces.

  • Specialty Surfaces: Customers must disclose delicate, specialty, or manufacturer-restricted surfaces and provide any required care instructions.

  • Heavy Buildup: Excessive grease, soap scum, hard-water buildup, stains, mold, paint, adhesive, or construction residue may require additional time, fees, or specialty service.

  • Excluded Tasks: Wall washing, grout restoration, exterior windows, high-reach areas, heavy furniture/appliance moving, and hazardous or biohazardous materials are excluded unless specifically agreed in writing.

  • Customer-Supplied Products: TidyDillo is not responsible for damage caused by products or equipment specifically requested or supplied by the customer.

  • No Guaranteed Removal: TidyDillo does not guarantee removal of permanent stains, discoloration, odors, buildup, damage, or conditions that cannot reasonably be corrected through standard cleaning methods.

10. Damage and Breakage

  • Damage Reporting: Any damage claim must be reported within 24 hours of service with photos and supporting details.

  • Pre-Existing / Fragile Items: TidyDillo is not responsible for damage involving worn, loose, unstable, improperly installed, previously damaged, or unusually fragile items.

  • High-Value Items: Customers are responsible for securing cash, jewelry, collectibles, heirlooms, and other valuables before service.

  • Repair or Replacement: TidyDillo reserves the right to repair, replace, or reimburse damaged property at its discretion.

  • Value Limitation: Reimbursement is based on reasonable current value and does not include sentimental or replacement-upgrade value.

  • Liability Cap: TidyDillo’s liability for property damage is limited to $250 per service.

11. Right to Refuse Service

  • We reserve the right to refuse service or discontinue service at any time due to:

    • Disrespectful behavior or harassment toward staff.

    • Unsafe conditions.

    • If electricity, water, HVAC, or safe indoor temperatures are not available when reasonably required.

    • Non-compliance with our terms.

12. Photographic Documentation

  • Photo Authorization: By using TidyDillo’s services, customers authorize TidyDillo to take before-and-after photos of the property and completed work for quality control, documentation, dispute resolution, training, marketing, advertising, website, and social media purposes.

  • No Compensation: Customers are not entitled to payment, royalties, or other compensation for TidyDillo’s use of such photos.

13. Service-Specific Terms

  • Recurring Cleanings & Skip Policy

    • Recurring Pricing: Recurring discounts are based on the agreed cleaning frequency and continued service.

    • Skipped or Delayed Visits: If a recurring cleaning is skipped, delayed, or rescheduled beyond the normal frequency, pricing may increase to reflect the additional buildup and time required.

    • Service Reset: If the gap between visits becomes excessive, TidyDillo may require a Deep Clean or Initial Reset before recurring pricing resumes.

  • Deep Cleanings

    • Scope: Deep Cleaning provides more detailed cleaning than Standard/Recurring service but does not include restoration, specialty cleaning, or excluded services unless specifically added.

    • Condition: Excessive buildup, clutter, pet hair, grease, hard-water deposits, or conditions beyond the booked scope may require additional time, fees, or a reduced scope.

    • Results: Permanent stains, discoloration, damaged surfaces, grout deterioration, and similar conditions are not guaranteed to be restored.

  • Move-In / Move-Out Cleanings

    • Property Readiness: Move-in/out properties must be empty of personal belongings, furniture, movers, contractors, and other activity unless otherwise approved.

    • Utilities: Water, electricity, and HVAC must remain available during service.

    • Additional Conditions: Excessive buildup, remaining belongings, construction debris, or conditions outside the booked scope may result in additional charges or reduced scope.

    • Security Deposits: TidyDillo does not guarantee landlord approval, inspection results, or return of any security deposit.

14. Weather and Emergency Policy

  • In the event of severe weather, natural disasters, or emergencies that may endanger our team or affect transportation, TidyDillo reserves the right to reschedule services.

  • We will notify you as soon as possible and reschedule at the next earliest available date.

15. Customer Responsibilities

  • You agree to:

    • Declutter floors and surfaces before service (unless tidying is booked as an add-on).

    • Secure valuables and fragile items.

    • Inform us in advance of any sensitive or special surfaces/materials that require specific products or treatment.

    • Other Workers & Contractors: You agree to ensure movers, contractors, painters, handymen, and other workers do not interfere with the cleaning. TidyDillo is not responsible for delays, incomplete areas, re-soiling, damage, or reduced results caused by other persons working in or entering the property.

16. Right to Use Testimonials

  • By submitting or publicly posting a review, testimonial, photo, or other feedback regarding TidyDillo, the customer grants TidyDillo permission to reproduce, publish, and use that content for marketing, advertising, website, and social media purposes without additional compensation.

17. Acceptance of Terms

  • By booking service online, by phone, text, email, or other communication, providing payment information, or allowing TidyDillo to perform service, you acknowledge and agree to these Terms of Service.

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